Support
Answers for the people scheduling and working shifts in Schedule X.
Get in touch
Account access, scheduling questions, and corrections are handled by the administrator who manages Schedule X for your practice.
Reach out to your practice administrator directly for help with your account.
Common questions
How do I see my schedule?
Sign in and open My Schedule. Your upcoming shifts appear week by week, and any shift can be opened for its location, times, and notes.
How do I request time off?
Open Requests from the menu, describe the dates you need off, and submit. Your practice administrator reviews it, and approved leave is reflected in coverage.
Who approves my requests?
Time-off requests are reviewed by the administrator for your practice, or by the administrator responsible for your location. The status of each request is shown in the app.
My calendar is not syncing.
Open My Schedule and check the calendar connection. Disconnecting and reconnecting the Google or Outlook account refreshes the authorization, and the next sync will push your assignments again.
I cannot sign in.
Accounts are created by your practice administrator. Ask them to confirm your invitation was sent to the right address, then use the password reset link on the sign-in screen.
How do I close my account?
Open Settings and choose Delete account. This removes your sign-in and your linked provider profile. Schedule records your practice keeps for coverage history stay with the practice.
Reporting a problem
If something looks wrong in the schedule, tell your administrator the date, the location, and the provider or staff member involved. They can correct the assignment and rebalance coverage from the admin console.
Details on the information the app stores are on the Privacy Policy page.